Frequently Asked Questions
#Our Promise
You should choose TRU Home Pros (THP) for the qualities that have made us the first choice for the most discerning builders, architects and interiors designers in the residential market. For starters, it’s THP’S industry-leading expertise, superior product quality, impeccable customer service, and our unrivaled capacity for custom design and fabrication on virtually any scale. THP has never set out to be the biggest. But we won’t be anything but the best.
THP’s systems can be seamlessly incorporated into any space in your home.
#Location
To see THP systems before you buy, schedule a free design consultation. While our designers naturally cannot carry a complete system with them, they do bring a kit that includes our materials such as melamine and hardware.
You can also visit one of our private showroom in Sarasota or Bradenton, FL (By appointment only) to see a life-size mud room, pantry, walk-in closet, Murphy bed and home office complete with THP custom storage systems.
#Our Products
For our custom shelving and cabinetry, we use ¾-inch thermo-fused laminate. This thick finish provides strength and durability, so shelves don’t sag and last longer.
We use thick 2-millimeter beveled edge banding that is fused – not glued – to the shelving for greater strength and durability. Unlike our competitors, we use polypropylene for its environmentally conscious advantages over PVC.
Our fully-framed drawer boxes are made from 5/8-inch thick birch and feature dovetail construction. The drawer box is finished with rounded, bullnose construction. The front and back are offset from the sides for a flush, tight fit.
#Our Products
Organization systems are heavy to begin with, and once they are loaded with items they become even heavier. When a heavy system is hung on the wall instead of mounted on the floor, it becomes much less stable and can collapse under the weight. We engineer our systems to stand on the floor for stability and durability.
#Our Products
THP provides solutions for your entire home storage cabinetry needs. We specialize in custom designed solutions for:
Closets
Garage
Pantry
Laundry
Home Office
Murphy Beds
Wine Cellars
#Our Process
The length of the process varies depending on the complexity of your design and the unique products that you choose. Typically, a design consultation takes 90 minutes. The design for your space is then finalized, and the system is then custom manufactured. About 7-10 days after your initial consultation, your new THP system will be installed. Pretty Fast timeline…
#Our Price
Because our closet system is customized and we offer so many colors, finishes and design options tailored to your needs, we are not able to quote average pricing. We are not a franchise, so we pay no franchise fees or royalties. Remember that all our products include free installation, our closet organizers are guaranteed and our customer service is available to you before, during and after your purchase.
#Our Price
Yes, you may email a copy of a design request and we can provide a quote. However, it is better if we have a design consultant visit your home and check the design and measurements and offer advice which will be helpful to insure all aspects of the storage system are considered. This visit is without cost or obligation.
#Our Price
The pricing of our systems is all-inclusive. It includes the in-home or in-showroom complimentary design consultation, the system design, all materials, finishes and accessories, installation and a limited lifetime warranty.
#Our Promise
To get started, you simply need an idea of which area(s) of your home could benefit from custom storage. From there our design consultants can guide you toward ideas and solutions that fit your needs and your home’s aesthetic.
#Our Process
No, our systems are not sold as parts for do-it-yourself installations.
#Our Process
No, our installation technicians are trained in our systems and processes and will install the system.
#Our Process
The length of the installation will depend on the complexity of the design, the size of the space and whether you have multiple designs installed. However, most installations are completed within one day.
#Our Process
You do not need to remove carpet or tile where your system will be installed
#Our Process
You do not need to remove carpet or tile where your system will be installed
#Our Process
We do provide tear out and painting services. Most of the previous products are wire shelves, which are remove for FREE as part of our process.
#Our Process
Due to the custom nature of our products, we do not offer returns. However, if you are unsatisfied with your system in any way, we encourage you to contact Customer Service so we can remedy the situation.
#Transferable Double Lifetime Warranty
Yes, our products come with a warranty against defects in labor, material and installation for as long as you own the home. If there is a change in the ownership of the home, the lifetime warranty can be transferred to the new homeowner.